Privacy Policy

How we collect, use, and protect your information

1. About This Policy

My Rehab Journey ("we," "us," "our," or "the Site") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us.

Please read this policy carefully. If you do not agree with our policies and practices, please do not use our Site.

2. What Information We Collect

Information You Provide:

  • Name, email address, and phone number (when you contact us or create an account)
  • Information from search queries and filters you use on our Site
  • Messages and enquiries you send through our contact forms
  • Location information (for directory filtering, which you control)
  • For practitioners: professional credentials, qualifications, and practice details

Information Collected Automatically:

  • Browser type, operating system, and device information
  • Pages visited and time spent on those pages
  • Referral source and links clicked
  • IP address (for security and analytics only)
  • Cookie data (see Cookie Policy below)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to your enquiries and requests
  • Verify practitioner credentials and maintain our directory
  • Detect and prevent fraud, abuse, and security incidents
  • Understand how users interact with our Site
  • Send important updates and announcements (you can opt out)
  • Comply with legal obligations

4. Who We Share Your Information With

We do not sell, trade, or rent your personal information.

We may share information with:

  • Service providers who help us operate the Site (hosting, analytics, email services)
  • Legal authorities when required by law
  • Practitioners you contact directly (we share only information you authorize)
  • UK information commissioner (ICO) or Australian information commissioner (OAIC) if required

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we take your privacy seriously.

6. Your Data Rights

UK Users (GDPR):

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete your data (with exceptions)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

Australian Users (Privacy Act):

  • Right to access your personal information
  • Right to request correction of inaccurate information
  • Right to lodge a privacy complaint
  • Right to know how your information is being used

To exercise any of these rights, please contact us at [email protected].

7. Cookie Policy

We use cookies to enhance your experience on our Site. Cookies are small data files stored on your device.

Types of cookies we use:

  • Essential: Required for site functionality (no consent needed)
  • Analytics: Help us understand how you use the Site
  • Preferences: Remember your country selection and settings

Most browsers allow you to control cookies through settings. If you disable cookies, some features may not work properly.

8. Retention of Information

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Once you delete your account, we delete your personal information within 30 days, except where required to retain for legal reasons.

9. Children's Privacy

Our Site is not designed for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected personal information from a child under 13, we will delete such information immediately.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you of material changes by posting a notice on our Site or sending you an email. Your continued use of the Site following changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
UK Contact: [email protected]
Contact Form: Use our contact form

13. Data Protection Officers & Authorities

For UK Users: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

For Australian Users: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Last Updated: 2026
This Privacy Policy is effective from the launch of My Rehab Journey and applies to all users of the Site.